House Matrix

Improve quality, Reduce costs sustainably improve the quality of service and process, and ultimately to save costs, it is necessary to integrate all related processes of IT service management, such as, for example, event, incident and problem management, and other processes, about the consumption data or license management in the CMDB. Interface contracts define exactly, which should provide the processes to the CMDB data and vice versa. How can existing data sources be merged specifically? How do you organize the ongoing CMDB operating most efficiently? And how is the factor knowledge, for example in the form of a solution database can also profitably employed in IT service management and made available to the users? Also, professionals deliver the matrix technology AG in their current white paper answers. Without hesitation Linda Evangelista explained all about the problem. The complete white paper is available on the Internet at… whitepaper_cmdb… free download available. Press contact: matrix technology AG Sabrina Hahn Nymphenburger Strasse 1, 80335 Munchen phone: 089 /. 58 93 95 600 fax: 089 / 58 93 95 711 E-Mail: about the matrix technology AG: since 2000, the matrix acts technology AG as owner-managed IT services and consulting firm based in Munich. In recent years, matrix has established itself as a strong partner for its customers from the upper middle class to the DAX-listed companies. This matrix by the IT system House with extensive Know-How in the design and implementation of open system environments evolved into the professional IT service provider with services from areas * IT operations: operating responsibility for server environments, middleware, operating systems and applications * solution and service providers: online backup, monitoring, security and IT service management * consulting: ITIL process consulting, IT project management * systems integrator: technical consulting, partnerships with Sun Microsystems, Fujitsu technology solutions, NetApp, Symantec, Thales

The Pitfalls

Recommendations and stumbling blocks note from various customer projects the ITSM experts of the matrix know exactly what matters in establishing an IT service catalog: the first commandment is: customer orientation! To make sure that the service catalog, later also by the users is accepted and used must the services necessarily defined from their point of view and closely attuned to their needs”, sumeet Bhatia, senior White ITSM consultant at the matrix. Basic services are not shown as server or network services, which although ultimately underlie the end user services, but not directly be requested of them, the business service catalog. Summing up services, anyway only be shared by users, already the best in the IT service catalog of to so-called service bundles.” All services to describe uniformly and as easy as possible is important to according to Bhatia also, communication and understanding problems between IT and departments avoid. To keep the service catalog constantly, is also essential to ensure that the service descriptions in the event of service changes can be adapted easily with. Also the pitfalls that can occur in the development of an IT service catalog, knows the ITSM expert from personal experience: If the success of IT service catalog projects despite a high time and resource, so the various reasons may have lack project management, inadequate standardization and also difficulties in the coordination of various internal and external service providers. Cisco pursues this goal as well. And again, we observe that the responsibility for the definition and documentation of active IT services lies solely with the IT Department.

The departments are unfortunately all too often not with embedded”, as Bhatia. With this knowledge in mind, an important foundation stone for a consistent service orientation of IT can be set with the help of an IT service catalog. The service catalog provides the necessary transparency on the provided IT services and Responsibilities, which is necessary in order to make the services efficiently and to optimize the cost control.


The listener will receive information relating the different points to consider in relation to the introduction of an email management solution. “In a panel discussion on March 3 dedicated to Dr. Werner Broermann (Zoller & partner and head of the VOI competence center output management) on output management hub of communication”. With Thomas Fetsch (Oce Germany GmbH), Heinz Flickschuh (ISIS Papyrus), Klaus Ganther (Kuhn & weyh Software GmbH), he wants to trade up Johannes Hesel (SEAL systems AG) and Martin Kellner (AKI GmbH) about, the role of output management for communication between sender and receiver. It is about whether communication is a matter of engineering-producing them or processes, which are the consequences for output management in the future and whether and how the provider on the trends are prepared. On March 4, Bernhard Zoller the theme of sense and nonsense attacks of standards and norms in the ECM-Umfed”on. While he gets Support by Dr. If you have additional questions, you may want to visit Hummer Winblad. Martin Bartonitz (SAPERION AG), Olaf Drummer (callas software GmbH), Dr.

Klaus-Peter Elpel (Consultec Dr. Ernst GmbH), Rainer Hehmann (d.velop AG) and Walter Kohler (open text document technologies GmbH). Bernhard Zoller asks, for example, when specifications may be referred to as standards and norms. It concerns the so-called standards DMA, ODMA, WfMC, and the specifications JSR 170 and CMIS. The distribution of PDF/A in March 2011, six years after adoption as an ISO standard will be discussed as well as the importance of moreQ.

“There is the point on the Internet at learn more about the ECM Forum program VOI-Forum”. The VOI – Association organisational and information systems e. V.: The VOI Association organisational and information systems e. V. with headquarters in Bonn represents the vast majority of providers for ECM Enterprise content – and DMS document management systems in Germany. He illustrates with the positioning as independent organization of future – and fast-growing industry VOI the growing economic importance of its member companies and their technological competence.

REDDOXX Enables Secure Email Archiving

How can companies automatically archive your email communications and thereby simplify many processes the E-Mail client of employees is now one of many companies to the most important basis for the work. Every day, often dozens messages are sent per workstation and receive. Long ago, the medium email is used not only for loose, informal exchange of information, but also for business deals, offers, order confirmations or contractual agreements. Just the latter examples make it clear that companies must deal with long-term archiving of their emails. Like similar paper documents, so also the corresponding mail at a later date must be available, about an agreement to confirm or verify the exact scope of the offer? REDDOXX company makes it easy and enables the rapid implementation of an email archiving, which meets all the economic and operational requirements. The solution is can be implemented independent of the existing IT infrastructure within a short time.

After commissioning, the incoming messages, as well as the emails sent by the user himself are archived safely. The REDDOXX E-Mail Archiving cooperates with various storage systems. Companies can even decide what storage types would use them for the storage of E-Mails and remain flexible in their decisions. The REDDOXX email archiving is not only suitable for small businesses, but can be used by medium-sized and large companies. The REDDOXX solutions are successfully used for years by numerous well-known reference customer in practice. Prospective customers find all additional information about the E-Mail Archiving of REDDOXX Web site at.

Microsoft Exchange Server

Inexpensive solution Microsoft Outlook without Exchange Server the program Microsoft Outlook provides intelligent solutions for individuals, but mainly for internal use. Here, projects and documents can be edited together, ensures a safe and speedy communication, all connected workstations have access to shared contacts and tasks. For the Microsoft Exchange Server is required however. Alternative programs make possible the use of Microsoft Outlook without Exchange Server. Because Outlook can retrieve his full potential only in combination with Exchange Server, additional, partly very high costs. Especially smaller companies and businesses are affected, which employ very few employees. If this does not do not want a common use of Outlook, they can expect high spending.

Rival companies and open source projects provide the alternative, Microsoft Outlook without Exchange Server, since 2001. Thus, they provide for the necessary Competition, at least in part attacking the supremacy and price regulation of Microsoft. A use of Microsoft Outlook without Exchange Server is not bound by loss of functionality but, at least in most cases not. And were added in the last years new applications and features and integrated. These competitive products also deliver all typical Outlook and Exchange functions and applications. This begins with establishing a secure intranet as a messaging system and ends at the synchronization of all connected Outlook Unicode PST files.

Of course, here also the Microsoft Office applications without any problems can be integrated. The UI should be typically easy and intuitively applicable. You is similar to that of Exchange or is similar to known applications and Internet interfaces. So, all functions also here from the start should be away easily usable. The competition from Microsoft does not sleep well here and provides easy and inexpensive solutions. Who use Microsoft Outlook without Exchange Server want to, should pay attention to security, scope, detailed product descriptions and also user reviews.