Month: February 2014

Rafael Melo Rangel

If the consciousness business is aimed not only to acquire new customers but to keep them, retain them and establish relations of long term with each of them, the Organization will be ready to undertake a project of CRM from a Contact Center System. The new tool will support the relationships with customers for the activities of acquisition, maintenance, transaction, promotion, recovery and customer loyalty. The Contact Center can be used for any activity that the company developed in its value chain, from basic information, care providers, management of orders and orders, markets and intelligence data to individual relationships with customers, capture and care of requests, help desk, marketing, sales, collections and support services, among others. When you start an internal project, it is important to define the return on the investment. For this reason my experience in more than 100 centers of contact in different countries of America, allow me to add something to the question where start?. There are four basic disciplines of CRM: a) technology-enabled sales b) service and standard c) marketing analysis and d) e-commerce customer support. We should start a CRM project with all disciplines, capturing, loyalty and profiting to customers through an individualized handling. But that is not a process that will make the evening to the morning; It requires time.

We must begin by something, which yield investment and attractive to the financial direction. Why in most contact centers that we have had the privilege of riding, we have initiated by the first discipline, making telemarketing of entry and exit to functions specific to sales. Management of relationships with new customers, especially the capture of requests for information, taking the process to closure or negotiation. Simultaneously make an out bound or output to promote and attract new customers or calls for monitoring of the best prospects generated by advertising. Good management information, the level of service and multiple negotiation and transaction management tools, makes that, results are excellent that justify the investment in the contact center.

Thus in the Pocket we will gradually implementing the other disciplines, continuing with the service and support to customers. While each contact and each applied strategy of relationship marketing, represents a cost by the value of the call, operator, soft, etc., compensation arrives immediately through the increase in sales, decreased or optimization of the advertising and the improvement of the quality of care. In short, a Contact Center is the best opportunity to create a dialogue with customers, listening to them, answer your questions, meet them, collect valuable information about them, build close long-term relationships, generate loyalty and obviously achieve a greater number of sales.

The Golden Rules

Gas open button, and after 10-15 minutes. you can begin to cooking. Online you can find also a model of a heavy cast aluminum, which is connected to the main gas. Electric barbecue grill with power 22,5 kW are very complicated in design. They are equipped with a timer, vertical nym grill, skewer a mechanical device and temperature control. On the electric barbecue can be prepared for after 10-15 min.

after inclusion. Source: Dr. Obiageli Ezekwesili. Safety regulations compared to cooking dinner in the kitchen use barbecue some risk. Combustion, the drainage in the spring of coal can let the flames. Sometimes, this case is obtained and during cooking. Places for the preparation of food is usually lacking, and crowding around people, against, in excess, and they are usually eager to help. In addition, duties of the chef often does the owner of the house, even if the experience of cooking with it is minimal.

The Golden Rules of cooking barbecue following: before start the fire, prepare food, a brazier should consider poryazhatsya only one person, children and pets do not place near a burning hearth Begin preparing well before guests arrive. For even more details, read what John Blondel Jr. says on the issue. Barbecue should be installed on solid ground away from the grief sneeze materials, such as a wooden fence. For the time bandits fire, use a special lighter – NOSTA detail, see "Fuel." Do not use gasoline or a regular cigarette lighter. Learn the rules for storing gas ball lonov, if using a gas barbecue If you're going to cook on the barbecue, think about how to dress.

South American

A Patriot always called gabacho the French invader. We also call them frenchies. In the North of Africa we call them Moros, name that comes from very ancient times, since the Romans established two provinces in North Africa: Mauretania Caesariensis and Mauretania Tingitana. Mauritania derives the demonym moro, Latin maurus. In the middle ages, period in which lived three religions – Christians, moors and Jews and the term moro was not derogatory and was used in classical literature. If in Spain the term moro today has a pejorative sense, is for historical reasons. Here we were 8 centuries fighting with them, and in the modern age, fighting against the Moro and Turkish in the Mediterranean. In the contemporary era, Spain had several wars with Morocco, from 1859 until it was defeated the independentist Abd-el-Krim.

In these wars throughout Spain was appalled with the cruelty of the Moors, in particular, with the disaster of Annual 22 July 1921, which massacred 20,000 Spaniards leaving their bodies mutilated and unburied grass of the vultures. But more recently, Moorish troops brought Franco of the Spanish protectorate in Morocco at the beginning of Spanish Civil war in 1936, when they were advancing towards the North, were always situated in the front row of the army of Franco. They were the first entering the peoples that took, where committed all sorts of looting and rape. People fled those villages as the Moorish troops approached because they fear more excesses of the Moors than to the executions of Franco. Hence the derogatory sense of the word moro has been in our collective subconscious. Today we call them to all of the North African Moors, who are the largest community of immigrants in our country. However, to a rich Arab we don’t call moro, we call him Sheik.

To Americans we call them Sudacas, term that began to be used in the movida Madrilena (since the death of Franco until the end of the 1980s) by contraction of the South American word. In those years also appeared other colloquial words with suffixes ACA and ata, as masoca, bocata, Toccata the dictionary of the Real Academia de la Lengua defines sudaca as slang to refer to a South American but rather derogatory adjective should say to a Hispanic-American, that here also we call South American those of Central America and Mexico. The Germans call heads square for its methodical and orderly. (They are the 12 o’clock, there come to eat the heads always square) The Americans, Yankys, name that you began to use during the Civil war in that country in the year 1861. The North was called Yankys and the South southerners. Eventually, foreign countries began to call the Americans Yankys soldiers and slowly knock so all Americans. This name can be offensive, especially when Yankys they are told go home! (Yankys, go to their houses) The Argentines, Gauchos, and also che, pive and idiot. To Mexicans, Panchitos, Perhaps because of its best-known Pancho: Pancho Villa. Peruvians, Machu-pichus. The Italians, spaghetti. The Dutch, tulips. And the Spaniards also call us with some derogatory adjective. In South America, especially Cuba and Argentina, they call us gallegos. But what I have called more times outside Spain is bullfighter, not be if with a derogatory intention, but I loose a laugh everytime they call me Bullfighter.